Define the journey
List what visitors need before contacting you: what you provide, who it is for, where it is available and how to ask a question. Separate confirmed information from draft copy. Do not publish stock claims about clients, certifications or results.
Plan content first
Inventory existing pages and unanswered customer questions. Preserve important URLs when replacing a site. Decide which content needs English, Simplified Chinese or Traditional Chinese writing and who approves each version.
Make the handover usable
Ask for a page inventory and editing instructions. Review menus, links and forms with a keyboard and a phone. Confirm who maintains prices and availability. If selling online belongs in the brief, document payment, fulfilment and support separately.