Find a repeated handover
Ask where staff retype information or wait for clarification. Choose an example and record its actual steps. Keep that problem visible when reviewing a tool demonstration; attractive features may not address the delay.
Keep a person responsible
Decide who checks missing information and overrides an automated step. Identify who approves AI-generated business claims. A fluent draft is not authoritative. Give users a way to see the current task state.
Review recovery
Test missing fields, duplicates and an outage. Agree a manual way to continue and return to normal. A useful first implementation is one the team can explain, operate and recover, even when broader integration remains on the roadmap.